Rent review
Since April 2020, most social housing rents have increased by CPI+1% of the existing rent each year. The increase applies to the rent element of your total rent charge and not the service charge or personal charges.
The Consumer Price Index (CPI) is a figure used to measure inflation. The previous September’s CPI is used to calculate rent increases. In September 2024, CPI was 1.7%. Therefore, your rent this year will increase by up to 2.7% (1.7% + 1%).
For 2025/26, rent increases for social housing tenants in our general needs and care and support will see an increase of 2.7% in their net rent. For shared owners rents will increase based on the terms in their lease agreement. Fair Rent leaseholders' rents will increase based on the terms of their lease agreement but capped at the Registered Fair Rent.
Read our rent and service charge frequently asked questions.
Cost of living support
We appreciate that any rise is unwelcome, especially given ongoing cost-of-living pressures. To help you, we have a wide range of resources. You can find those on the cost-of-living support page, where there’s also a link to services provided through our partnerships with local support agencies.
For leaseholders
Ground rent
From April 2025 you will be charged a fee for ground rent which is a charge on leasehold properties for the land your home is on. Ground rent is not increased annually and is included in the terms of your lease agreement. If this is your first time being charged ground rent it means that it is included in the terms of your lease agreement.
Doubling clauses
Doubling clauses typically cause the ground rent to double every set number of years, which is typically either 10, 20, or 25 years. While we do have doubling clauses in some locations, we have not identified any instances where we have ever enforced a doubling clause contained in a lease, and we have no intention to do so in the future.
What this means for you
Depending on which type of rent you pay, the rent review will affect you differently. Please select the sort of rent you pay.
There are two types of social tenancy rents: assured rent and fair rent. Read more about how these rents are set. In both cases, the total amount you pay is made up of rent plus any service charges, if applicable.
Changes to your rent
If you're paying assured rent, your rent will increase in 2025/26 by CPI+1% (2.7%). The increase will be applied to your weekly or monthly rental charge only. Service charges and personal service charges are not included in the calculation of the new rent.
If your rent is reviewed at a different time in the year, other than April, the same increase formula will still apply but from the date your rent is due for a rent change.
An example of an assured rent review of 2.7% may look as follows:
|
Example |
Before review |
Annual review |
After review |
|
Rent |
£150.00 |
+ 2.7% = £4.05 |
£154.05 |
|
Service charge |
£ 20.00 |
+ 10% = £2.00 |
£ 22.00 |
|
Personal charges |
£ 10.00 |
+ 5% = £0.50 |
£ 10.50 |
|
Total weekly rent |
£180.00 |
Increase £6.55 |
£186.55 |
Note: The examples above are only for illustration purposes. Your actual weekly or monthly rent and service charge may be different.
If you pay affordable rent, the total amount you pay is inclusive of service charges. Read more about how these rents are set
Your initial rent will not exceed 80% of the formula rent for your property and will increase in 2025/26 by CPI+1% (2.7%). If you are on a fixed-term tenancy, at the end of the fixed-term period your rent will be re-assessed.
Example rent review calculation at 2.7%:
|
|
Before review |
Annual review |
After review |
|
Rent |
£150.00 |
+ 2.7% = £4.05 |
£154.05 |
|
Personal charges |
£10.00 |
+ 5% = £0.50 |
£10.50 |
|
Total amount payable |
£160.00 |
Increase £4.55 |
£164.55 |
Note: The examples above are only for illustration purposes. Your actual weekly or monthly rent and service charge may be different.
The maximum fair rent we can charge on your home is the lowest of either the formula rent or at a level set by the Valuation Office Agency (VOA). The formula rent is calculated every year for your property and is based on things like average earnings and the value of the property. Every two years we ask the VOA to review the maximum rent level for your property. Receiving correspondence from the VOA about a new registered fair rent means that although your rent may be adjusted in the future, your current rent will remain unchanged until the next scheduled annual rent review.
Your rent will increase on the anniversary of the last rent increase, and in 2025/26 will be by CPI+1% (2.7%).
We will never charge you more than the maximum registered rent level we have on record for your home. For more information, you can contact the VOA by telephoning 0300 0501 501.
An example of a fair rent review of 2.7% may look as follows:
|
Example |
Before review |
Annual review |
After review |
|
Rent |
£150.00 |
+ 2.7% = £4.05 |
£154.05 |
|
Service charge |
£ 20.00 |
+ 10% = £2.00 |
£ 22.00 |
|
Personal charges |
£ 10.00 |
+ 5% = £0.50 |
£ 10.50 |
|
Total weekly rent |
£180.00 |
Increase £6.55 |
£186.55 |
Note: The examples above are only for illustration purposes. Your actual weekly or monthly rent and service charge may be different.
I am on Housing Benefit, what do I do?
You must immediately supply the Housing Benefit department with a copy of your rent increase letter. Depending on the Local Authority, you will be able to do this via the local authority website or by handing it in at the council offices. Please check with your local benefit office how they would like to receive this.
Intentionally failing to report a change in your circumstances that entitles you to less benefit can constitute fraud.
I am on Universal Credit, what do I do?
You must report your rent increase via your online journal BUT you will not be able to do this until the date that the increase takes effect (on 1 April 2025 for monthly or 7 April 2025 for weekly rents).
A task should appear in your ‘to do’ list to enable you to report this change, you should report the change via this ‘to do’ on the date that the rent increases (or as soon as possible after)
If your Universal Credit claim is a telephone claim and you don’t have an online account you can call the Universal Credit service centre on 0800 328 5644.
What happens to my rent if I move?
If you choose to move to another property, you will pay the advertised rent for that property. This information will be included in the advert. Please contact your housing officer via MyAccount for more information on transfers or mutual exchanges, or read about moving home.
Can I appeal against my rent review?
If you have any questions relating to how your rent increase has been calculated please contact your housing officer via My Account in the first instance. You may also seek independent advice from:
- Citizens Advice Bureau
- Housing Advice Centre
- Law centre or solicitor
Applications for appeals are heard by the First Tier Tribunal which is independent of Notting Hill Genesis. Applications can only be submitted where your increase is done through a formal Section 13 (Form 4) and must be done before the start date of the new rent.
All information about how to appeal can be found on their website at First-tier Tribunal (Property Chamber)
What happens if I don't pay my rent?
As part of our new ways of working we’ve introduced a system that will automatically notify you if your rent account has fallen into arrears and an expected payment has not been made. To make the process of paying your rent easier, our notifications will also provide a link for you to register with the new online account as well as the contact details for your housing officer. This new service allows us to notify you about any debt more quickly than we’re able to at present and will reduce the chance of your rent arrears reaching a point at which they cannot be cleared - sign up for your online account here.
If you do not pay your rent or service charge, or if you fail to keep to an arrangement to pay your arrears, we will take legal action, which could result in you losing your home.
Falling behind with your payments may also lead to the following problems:
- A court order can affect your credit rating and you may not be able to borrow money
- You will have to pay the cost of any court hearing and associated solicitor's fees
- If you are a tenant looking to transfer, the process may be affected by rent arrears
- We will not allow any mutual exchange to go ahead until you have paid the arrears
- If you lose your home, your local council may refuse to re-house you on the grounds that you have made yourself 'intentionally homeless'
- You will still have to repay the arrears even after you have left
- Banks, building societies or other lending agencies can ask us for references on your payments; a poor reference may affect your eligibility for a mortgage or other loan.
If you have any concerns about paying your rent or service charge please discuss them immediately with your housing officer so they can be resolved as soon as possible. You can also read more about benefits and money in our budgeting advice section. You can learn more about rent, service charge and other payments you pay, in our rent and service charge FAQs.
