Global Microsoft Outage
We’re pleased to let you know Microsoft has confirmed the global issue impacting our systems, is well on the way to being resolved. There will be an expected delay while systems get back up to full speed so thank you for your continued patience today.
Our teams will be working through incoming communications and replying to anything urgent, as well as responding to emergencies over the weekend as usual.
If you need to get in touch, you can still do so via My Account , web chat or call us on 0203 815 0000.
Contact us
The fastest and most reliable way to contact us is via our My Account customer portal.
You can also use our live chat feature below (bottom right) to speak with our customer service centre during business hours. Please enable the live chat cookie category in order to use this feature.
The easiest way to report a routine repair is online via My Account.
For heating and hot water issues, you can request repairs directly with the relevant contractor.
If your repair is an emergency, please contact us on 020 3815 0000 and select option 2.
Emergency repairs are situations where there is a danger to life and limb, major damage to your home, flooding or major electrical faults.
Find out:
- How rents are set
- When rents are reviewed
- How to pay
Find out:
- How service charge is set
- When service charge is reviewed
- How to pay
If you're living in permanent rented housing, temporary housing, or housing with care and support, you have a contract with us known as a tenancy agreement.
As a leaseholder or shared owner, you hold a lease for the home in which you live. We are the freehold owner of the building in which your flat is located.
We have been alerted to issues of lenders rejecting EWS1 forms completed by fire safety consultants Tri Fire. This does not impact how we determine the safety of your building.
