Working Better Together For Our Residents

Our customer report focuses on issues that directly impact the 130,000 of you who live in one of our homes and use our services. It covers progress and achievements in the 2023/24 financial year and includes information about how we’re performing against new consumer standards and other internal metrics.

The title of this report, Working Better Together for Our Residents, echoes the mission set out in our new corporate strategy, which we published in summer 2023. The report replaces our previous annual standards publications and supports a new requirement from the Regulator of Social Housing that we publish our performance against defined tenant satisfaction measures.

I know that there is more we need to do to address the issues that matter most to you. Delivering for you will take time, but I am confident that we have made a good start and am looking forward to building on that and working better together for all of you now and in the future.

Bintou is very always helpful and actions repairs I need as soon as she can. She always follows through which is so important. I hope she stays with Notting Hill Genesis.

Kathryn is always super helpful for any problems I call her up with! Always going beyond to make sure everything is ok and that the works get done properly! She's a super star!