Resident forum
The resident forum will be in place to strengthen the voice of residents and communicate with Notting Hill Genesis staff and residents. The resident forum will be led by residents, for residents, with a diverse membership from across our communities, including our resident board members, one of which will chair the resident forum meetings.
The resident forum has three roles:
- To improve the flow of feedback from residents to board and vice versa.
- To recommend service improvement projects informed by the scrutiny of performance data and resident insight and feedback.
- To provide oversight and assess the impact of the resident involvement and engagement programme.
At the heart of our ‘Voice of Customer’ approach, the forum will meet throughout the year to scrutinise our performance information and gain insight from the different ‘touchpoints’ such as local engagement, complaints and satisfaction scores to develop resident-led scrutiny projects to improve areas of service they identify.
The resident forum is recruiting
Our new resident forum is looking for new members and you are now invited to apply to be part of this group.
We look forward to applications from residents of all tenure types and regions as well different backgrounds such as age, ethnicity, gender, those who identify as having a disability and sexual orientations.
We would encourage all residents to apply, whether you are involved with us already or not, and you will receive free training and support.
Governance committees
Residents can also sit on our various governance committees. By doing so, residents will have the opportunity to engage with our board on topics such as strategy, budgets and risk management.
Please look out for any vacancies for these committees in Connections or the ‘Get Involved’ newsletter.
Ways to get involved
Improve your community
