Your home energy survey

Before energy improvements can be made to your home, we need to complete an energy survey. Our accredited energy surveyors will carry out a detailed home energy survey to understand your home and potential for improvements. The energy survey will collect all the information we need to understand the options available.

As part of the survey, our assessors will identify areas of heat loss - for example, draughts coming through doors or windows. They'll also have a chat with you to understand your priorities for your home, and current energy usage.

What should I expect on the day?

Depending on the size of your home, the survey will likely take 60-90 minutes.

A few questions: your energy surveyor will find out if there are any issues you’re aware of in terms of heating and energy. You can point out anything you want them to look at.

Checking the home: the surveyor will check key areas where heat enters and escapes from a home – like walls, lofts and windows. If you have a loft, the assessor will need access to it to check the insulation, as it’s a common area where heat is lost. Surveyors may also need to drill small holes into the external walls of some of the buildings – to check whether there is any insulation in the cavity, and if so, the condition of this. Any holes drilled will be filled and made good immediately after.

They will also sketch a floor plan and take photos of your homes, externally and internally. Access will be needed to all the rooms, outside areas, electric and gas meter cupboard areas.

Air pressure tests: the assessor may carry out an air pressure test to find out how much air normally escapes through windows, doors and your roof. This may be done at the same time as your energy survey, or part of a separate visit. The test usually involves 2 or 3 short bursts of air. You do not need to do anything other than keeping doors and windows closed and you can go about normal activities when this is done.

Who will carry out my home energy survey?

Your home assessment will be carried out by a qualified energy surveyor working for one of our contractors: Equans or Mulalley. You can tell that an assessor is working for us, as they will carry an ID card to show you.

What happens next?

Once we’ve assessed your property, we’ll create a unique plan for your home with recommendations for energy improvements.

Our resident liaison office will explain the options and, what they mean for you in terms of future bill savings and comfort. They’ll also let you know if any issues or repairs were identified during the survey, and work needed to address these.

For next steps – please see our how it works section.