Residents
Katie Bond
Chief operating officer
Brett Hohls
Director of repairs
Reports:
Hayley Cracknell - Head of repairs.
Ludovic Basse - Repairs project lead.
Michelle Jones - Head of repairs delivery.
Russell Folk - Repairs performance lead.
Troy Husbands - Head of surveying and technical.
Lucy Glynn
Managing director of operations
Reports:
Kerrie McKinley - Assistant Director of operations.
Rachel Dow - Head of operations.
Rachel Lourenco - Head of operations EMA.
Samehra Arif - Head of operations.
Pippa Fleetwood-Read
Managing director of operations
Reports:
Ellie Desborough - Assistant director of service charges and legal services.
Christopher Milson - Head of service charges.
Pritesh Dave - Head of support and legal services.
Stuart Coare - Head of service charges.
Neil Coils - Assistant director of operations.
Aine Short - Head of operations EMA.
Aneka Bogle - Head of operations.
Gemma Harvey - Head of operations.
Amjad Khan
Director of customer experience
Reports:
Niamh Murray - Assistant director of insight and experience.
Charlene Grant - Customer service centre operations manager.
Dawna Morrison - Head of complaints and service recovery.
Lorraine Gilbert - Head of resident involvement and engagement.
Susanna Harper - Head of customer journeys and insight.
Lizzie Stevens
Managing director of places and estates
Reports:
James Glass - Director of NHG Places.
Alex Simkins - Head of estate management.
Clare Toye - Head of estate management.
Mica Joseph - Head of estate management.
Andrew Allcock - Head of placemaking strategy and new homes.
George Clarke - Head of communities and commercial properties.
Homes
Matthew Cornwall-Jones
Chief homes officer
Andy Mackay
Building safety director
Reports:
Jenny Murphy - Deputy director of building safety.
Jake Le Page - Head of building safety - regulation.
Petronila Osodo - Head of building safety - remediation.
Andy Lord
Director of compliance
Reports:
Dan Perager - Head of heat, energy and water.
Samuel Betts - Head of mechanical and engineering (fire and asbestos).
Walid Saeed
Director of planned investment
Reports:
Jack Thurlby - Assistant director of commercial and planned investment.
Kim Cao - Head of planning and data.
Laura Shellard - Head of sustainability.
Thomas Day - Head of acceptance into portfolio.
Amy Nelsen
Director of strategic asset management
Reports:
Joye Kuponiyi - Assistant director of renew programmes.
Alistair Nunn-Price - Head of assets - stock optimisation.
Lisa Gilbert - Head of void improvement.