Following an extensive recruitment and interview process, we’ve appointed our new resident forum, which recently met for the first time.
Our new resident forum has three roles:
- To connect resident experiences to our board, ensuring they listen, act, and respond to feedback
- Recommending service improvement projects, informed by the scrutiny of performance data and resident insight and feedback
- To provide oversight and assess the impact of the resident involvement and engagement programme
After an extensive training and induction programme earlier this year, the resident forum met on Wednesday 26 February. Alongside a broader look at our key service performance areas and data, there was an initial focus on complaints – one of the key areas the forum has identified to examine in their first year.
The forum also decided to commission their first project, focusing on improving their communication and transparency as a group, as well as the involvement and engagement programme more widely. Members discussed the importance of ensuring all residents can understand the work of the forum and its key decisions, as well as making sure all residents have an opportunity to get involved in consultation and project work.
The forum is keen to involve residents with an interest in communication and digital, as well as those living in sheltered housing and residents who may have a disability or vulnerability, including those who might not be able to access technology.
Emma-Louise Stewart, chair of the resident forum and resident board member, said: “I want to thank all 310 applicants who put themselves forward. I was delighted to see such a broad range of residents apply from different areas, tenures, and backgrounds.
“I have really enjoyed getting to know the new forum and I am really excited to work with them and all our involved residents this year.”
While the forum will use insight and experiences from our residents to scrutinise services and help make improvements, anyone with any personal housing queries must continue to go via their housing officer or property management officer, rather than asking forum members to raise concerns.
View the full terms of reference for the group.
