Our residents deserve to live in safe, warm and comfortable homes where they can enjoy their lives to the full.
As we move into the cooler winter months we generally see an increase in cases of damp and mould. Preventing cases of damp and mould in the first place, and dealing swiftly with instances as soon as they arise, is our best approach.
Over recent months our teams have been working to ensure all colleagues are clear about what they need to do to prevent damp and mould and address any issues as soon as they arise.
This includes new support and tools for local officers to help them when identify causes of damp and mould and enable improved response times as the right information will be provided to our centralised repairs team for follow up.
What can you do to help prevent mould growth in your home?
Opening windows to allow for ventilation is important.
Keeping your heating between 18 and 21 degrees will help reduce humidity.
Wipe off condensation on your windows to reduce humidity and moisture.
Clean areas affected with a vinegar or bleach solution.
How can you help us?
Quick action is important, so report damp and mould issues in your home as soon as possible so we can act to make sure it is safe.
On MyAccount, you can log a damp and mould inspection visit. By adding photos you can help your local officer understand your issue. Please take photos before cleaning any mould so we can best assess the problem.
Your local officer will visit you within 10 days and discuss what actions will be taken to resolve the issue. All the information will be provided to you directly as well as in MyAccount.
Using MyAccount will help us to monitor cases of damp and mould and develop further strategies for dealing with repeated or persistent cases.
A warm home can reduce condensation
If you have concerns about the heating in your home you can find help and advice on our cost of living support page.
What’s next?
Teams will be out and about over the next few weeks, visiting local officers and speaking to residents. They will also be holding resident workshops to understand and redesign our damp and mould service.
Find out more about how you can prevent mould in your home in our dedicated section.
