It has come to our attention that some residents have received letters from a company named Property Krowd. These letters ask you to scan a QR code and confirm your tenancy with Notting Hill Genesis to join a community and receive updates on repairs and energy efficiency.
We want to clarify that Notting Hill Genesis has no affiliation with Property Krowd.
We have not authorised them to collect any information from our residents, nor have we shared any data regarding you or your home. Please be aware that you can obtain energy performance certificates for any property free of charge on the official gov.uk website.
We have not been able to verify the legitimacy of Property Krowd. Therefore, we advise caution when dealing with any correspondence from them. It's crucial to safeguard your personal data, and there is no requirement to share any information with them.
Our website offers a wide range of resources including advice on reducing your energy bill on the cost-of-living support page, where there’s also a link to services provided through our partnerships with local support agencies.
If you need help with repairs, please contact us directly through My Account.
