Earlier in the year, we told you about work being done as part of our Know our Customer project to ensure the data we hold about our customers is useful and can help us tailor our service to you.
Thank you to those who completed our detailed survey to allow us to group residents into different personas based on their needs, wants, attributes, motivations, goals and behaviours. We are now working with our partners, Trajectory, to put these together and decide the service implications for each group.
We would like to now consult with residents about how we hold information about vulnerability. We want to ensure that we have a clear and robust process in place to capture any vulnerabilities on our systems to ensure that residents’ needs are understood and considered when they receive a service from us.
We have produced a list of vulnerabilities (see below graphic), that residents can inform us about which will be listed on your My Account profile. Those without My Account, will still have their information safely stored on our internal systems.
Please support this phase of the project by completing this short survey to ensure that we have captured and considered vulnerability in the right way. We have provided some frequently asked questions (FAQs) below with further information.
